Privacy Policy
This Privacy Policy describes how www.fleursauvagelingerie.com collects, uses and discloses your personal information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or wish to make a complaint, please contact us by email at [email protected].
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “personal information.” See the list below for more information about what personal information we collect and why.
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Device information
o Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimize our site.
o Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
o Disclosure for business purposes: shared with our fulfillment companies Shopify, Shipstation.
o Personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the site.
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Order Information
o Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
o Collection source: collected from you.
o Disclosure for business purposes: Shared with our subcontractor Shopify, Shipstation, delivery companies [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
o Personal Information Collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER ACCEPTED PAYMENT TYPE]), email address, and phone number.
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Customer Support Information
o Purpose of the collection:
o Collection source:
o Disclosure for commercial purposes:
o Personal Information Collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
o Purpose of collection: to provide customer support.
o Collection source: collected from you
o Disclosure for Business Purposes: [ADD ANY VENDOR USED TO PROVIDE CUSTOMER SUPPORT]
o Personal Information Collected: [ADD ANY CHANGES TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED.]
[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.
Sharing of personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
• We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]
[INCLUDE THE FOLLOWING SECTION IF YOU ARE USING REMARKETING OR TARGETED ADVERTISING]
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE OPT-OUT LINKS FOR SERVICES USED. COMMON LINKS INCLUDE:
• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.
Use of personal information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.
Legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:
• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To carry out a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right to erasure, please see the “Your Rights” section below.
Automatic decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), where such decision-making has a legal effect on you or similarly significantly affects you.
We [DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to keep re-entering this information whenever you come back to the site or browse from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or if they are repeat visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies necessary for the operation of the store
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often available in the "Tools" or "Preferences" menu of your browser. For more information on how to change your browser settings or how to block, manage or filter cookies, consult your browser's help file or sites such as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do not follow
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Complaints
As stated above, if you wish to make a complaint, please contact us by email or post using the contact details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.priv.gc.ca/en/
At Fleur Sauvage Lingerie, the person responsible for the protection of personal information is Laurianne André, president of the company. To contact her: [email protected]